![]() ![]() Tools and languages, providing them with sample code, debugging their applications, and taking their feature requests to the product managers.Īs a subcontractor hired by ProRail, the Dutch Railway Administration, Simon was added to the Application Management team to help with Sharepoint management. Simon also supports clients with the development of both mobile and desktop applications using the VSee Web API or Mobile SDKs using a wide range of Tracked down many bugs that were plagueing users out in the field, either resolving them or suggesting improvements to his colleagues. Using Visual Studio, the client's crash dump and Simon He also did a large amount ofĪnalytics and data processing where the call stats and other usage data was stored and turned into reports for both internal and external customers.Īnother critical task was analyzing and debugging the crash data that was collected from users. While at VSee, Simon worked on various parts of the Windows client, such as: Installation process, Window management and Chat. While VSee has since moved to a web-based API, the TCP/IP based API is still in use by a few customers, as well as the automated QA system. Refactoring a large amount of code, and adding many new features to the API, the software could now reliably be used programmatically.Īs part of the rework, he also created comprehensive documentation for both external and internal use, as well as various sample applications. Originally hired as a software engineer, Simon started off at VSee by rewriting the existing C Based API into a modern, JSON based version. ![]() In the line of these tasks, Simon also visited various customers and VSee Partners in the field to assist with deployment or troubleshooting. Telemedicine platforms and interpersonal skills allow him to deliver top-notch customer satisfaction. Simon's strong technical background, extensive experience with the software and equipment involved in the operation of Reporting directly to CEO Milton Chen, Simon was directly involved in major product decisions regarding user experience. Reaching out to new customers for training and other onboarding. In addition to answering support tickets, troubleshooting customers and keeping clients up to date, the team is also proactively Under his direction, the team is in charge of answering all support tickets for both direct VSee customers,Īs well as acting as first and second line support for multiple large customers. At VSee, Simon was in charge of a small team of customer support representatives for all the VSee Telemedicine products. ![]()
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